Tesco Bank stopped the online payment customers current account after it has been taking money from 20,000 accounts.
CEO Benny Higgins told the BBC that he will be replayed customers “very optimistic” within 24 hours.
He said he saw about 40,000 suspicious transaction accounts over the weekend,
half of the money was taken. Customers will still be able to use their cards to withdraw cash,
chips and secret payments and number, and pay the bills.
Mr. Higgins told the BBC’s Today program that it can also be used online banking services,
but can not make online transactions so that the situation is under control.
Earlier, the bank confirmed some accounts “have been subjected to criminal activity over the Internet,
in some cases resulting in funds being withdrawn through fraud.”
Mr. Higgins also apologized for “inconvenience and concern” facing the customers.
And cyber security expert said this could be an unprecedented breach in the British bank.
“I have not heard of an attack of this kind and size on a bank in the United Kingdom,
where it appears that the central system of the bank is the target,” said Professor Alan Woodward from the University of Surrey.
Over the weekend, customers complained about the money withdrawn without permission,
cards blocked long delays to get through the bank on the phone.
“Any financial loss that results from this fraudulent activity will be covered by the bank,” said Higgins.
“Customers are not at financial risk.”
“We continue to work with the authorities and regulators to address the fraud and
will remain our customers with information through regular updates on our website, Twitter, and direct contact,” he added.
Tesco has yet to use the word “piracy” to describe the breach.
The bank has more than seven million customers and 4,000 staff calculations,
based in Edinburgh and Glasgow and Newcastle.
Blackpool, Kevin Smith, said he had lost £ 500 from one account and 20 £ from another.
He said: “I was about to go to bed when I received a text message from Tesco saying that there was a fraud on my account so of course you panic.”
Alan Baxter of Berwick-upon-Tweed, said he had lost £ 600, leaving him only 21.88 £ at the bank.
He said: “Tesco said they could not offer me the emergency funds,
but will provide 25 £ goodwill gesture.
“I’ve got food and gasoline to pay for. I have a coal delivery tomorrow, next to the heater coal we have, and I will not be able to pay.”
She complained to other customers on the bank Tesco site and through social media about long delays when you call customer service line for the company to find out whether influenced by his account.
One customer, Mark Lennox, told the BBC: “I looked into my account this morning to find a large hole and there was 2 £ there, and there should have been so much more!
“I finally got through the customer service to be told that it would take 48 hours to sort out as there are a lot of transactions on my account that can not be linked to me or my wife.
“For a company like this big that are not being professional.
I’m doing well compared to others I have another bank account, this will all get sorted one way or another.”
He said Robert Schifreen, edit Safety Smart computer security site head of the West Tesco must tell people what happened, and how to get the scammers bank details to customers.
“It could be, for example, that people have been attaching skimming devices,
card readers and cameras specifically for machines and cash points, Tesco,
so have been captured people’s accounts there,” he told the BBC.
“You can be someone who works in a bank Tesco who had access to the database. It could be someone else, who passed Tesco information, and has been a breakthrough that information.”
The British bank’s customers money stolen from their accounts online by criminals before.
Last year, the National Crime Agency for Internet users to protect themselves warned against the strain of malicious software, enabling criminals to steal 20M £ estimated from bank accounts in the United Kingdom.
She says the power of financial behavior banks must recover payments unauthorized immediately,
but if they have evidence that the client was wrong or was a payment for more than 13 months.
Asks banks also refund any fees or interest added to your account as a result of the fraudulent payments.
The Tesco Bank is owned by Tesco since 2008,
having served as the launch of a joint venture with Royal Bank of Scotland.
Shares in Tesco more than 1% in early trade.
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